Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you are unhappy, please raise your concern in the first instance with the person dealing with your matter.
If you still have queries or concerns please contact Barry Jackson who is the Client Care Partner to whom any difficulty can be reported and will be able to provide you with a copy of our Complaints Procedure.
We are obliged to respond to your complaint within eight weeks (we shall hope to respond to you much more quickly in practise). If we have not responded to you within the eight weeks, or if you are not satisfied with our response, you have the right to refer your complaint to the Legal Ombudsman, details as follows:
Phone: 0300 555 0333
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Please note that any complaint to the Legal Ombudsman has to be made within six years of the problem happening; or three years from when you found out there was a problem. Your complaint to the Legal Ombudsman also has to be within six months of our final response to you on the complaint you raised.
The SRA can help you, or take action, when solicitors:
- tell lies
- steal from you
- shut down without telling you
- break our rules.
The SRA can be contacted via the contact us page SRA | Contact us | Solicitors Regulation Authority, by phone on 0370 606 2555 or by post at Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN